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Add hashtag filters in Jira
Go to Settings > Apps, and then in the sidebar, under CONNECTOR FOR SALESFORCE, click Connections.
Choose the connection you wish to configure and click Configure.
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On the Connection Configuration screen, scroll down until you see the Comment Tag Filter section.
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Administrators can enter the hashtags
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they want to use to filter comments from Salesforce.
| Info |
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Tags must be preceded by a |
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# |
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and separated by a space. |
View filtered comments in Jira
Filtered comments appear in a Jira Issue based on the Comment Privacy settings and the hashtags configured by the administrator (see above).
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In Salesforce, to add a hashtag to a Case Comment, simply edit the comment and add the hashtag anywhere in the comment:
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