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To solve the problem described above, let’s use the “Reset SLA” action.

How to use the “Reset SLA” action

  1. Go to the issue you want to reset on Jira Cloud.

  2. Click (blue star) icon on top of the Details menu.

  3. Click Time to SLA Issue Actions > Actions > Reset SLA.

  4. Select the SLA(s) you want to reset.

    Image RemovedImage Added

  5. Select a reset date. If you leave this box blank, the SLA(s) will be reset immediately.

  6. Click Proceed.

The beauty of this feature is that the resets you define here won't interfere with the ones you've defined in SLA configurations.

Problem solved!