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Calculates the time passed from the creation of an issue to its resolution. |
The Resolution Time Calculator works out the amount of time passed from the creation of an issue to its resolution.
To define or update the Resolution Time Calculator
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This page is about JEP for Jira DC. Using Cloud? Click here. |
The Response Time calculators measure the time elapsed between an issue's creation and specific events related to public comments. They provide valuable insights into team and individual responsiveness. The calculatorsdetermine the “response” and “no response” time:
The First Response Time Calculator determines the time passed until the first public comment.
The No Response Time Calculator determines the “no response time” and displays data for issues that have yet to receive a response.
Step 1: Create a Response Time Calculator
From Jira settings, navigate to Manage Apps.
From the side menu, find
Enhancer Plugin for JIRA.Click Custom Field Configuration.
Click the Add new JEP custom field button.
Click the Duration tab on the left-hand side of the dialogue.
Select
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First Response Time Calculator or No Response Time Calculator, then
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click Add custom field.
- Fill in the dialog box:
- Create a Name for this field.
- Select a working calendar.
- Click on the Save custom field button. That's it.
Using the Resolution Time Calculator in JQL Searches
- You can use the Resolution Time Calculator in your JQL searches. It's as easy as any custom field.
- If you are in Basic view, simply select the already defined Resolution Time Calculator, and type the time duration accordingly (e.g. in the screenshot below it is searched from 1h to 1d 4h).
- If you are in Advanced view, you can simply type the below ("JEP - time till resolution" is the custom field name).
"JEP - time till resolution" <= "1d 4h" AND "JEP - time till resolution"...
First Response Time Calculator
No Response Time Calculator
Step 2: Configure the field
Fill in the details of the custom field:
First Response Time Calculator
No Response Time Calculator
Name – Assign a descriptive name to the custom field.
Working calendar – If you want to calculate the time according to a specific calendar, select it from the dropdown.
Only public comments – If this is enabled, it will calculate the time until the first public comment which can be seen by all users (and isn't restricted to specific users or groups).
Except reporter – If this is enabled, it will omit the comments from the reporter. Otherwise, the response time will be calculated from the creation date until the first comment is made (no matter who commented).
Time formatter – Configure the time display options (both for the issue main view and navigator view). The Use Separator lets you define your own separator for the time display. You can also choose not to have a separator.
Click the Save custom field button.
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You must link the custom field with the appropriate screens to see them. For more information, refer to the Jira documentation. |
Usage in JQL searches
As demonstrated below, you can use these custom fields in JQL to search through these fields.
Adding new context to fields
You can add new context to the custom field by clicking the Configure context link within the cog icon and clicking Add new context. Then, you can configure additional context by clicking the Configure button and then navigating to the Context tab.
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Calculates the response time based on the first public comment. |