This guide addresses the error message This request is invalid. Please ensure that the request includes all necessary parameters and that the parameters are valid. (email: An account already exists for this email) encountered while saving Chat for JSM project settings.
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Steps
Navigate to https://admin.atlassian.com/.
Select Products from the Jira top menu.
From the left side panel, select the website.
From the left side panel, select Portal-only customers.
Search for
Anonymous Chat User.
Select the three-dot icon, and click Grant access.
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