This article will explain how to fix the error when saving the Chat for JSM project settings, as shown in the screenshot below.
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guide addresses the error message This request is invalid.
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Please ensure that the request
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includes all
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necessary parameters and that the parameters are valid. (email: An account already exists for this email)
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encountered while saving Chat for JSM project settings.
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Steps
Navigate to https://admin.atlassian.com/.
Select Products on from the Jira top tabmenu.
On From the left side panel, select the website.
Again, on From the left side panel, select Portal-Only only customers.
Search for
Anonymous Chat User.
Select the three Dots (…) -dot icon, and click Grant access.
Now you
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should be able to save
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your Chat for JSM Project settings without encountering the error.