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Which version are you using?
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Environment
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Cloud
Go to Settings > Apps, and
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in the sidebar, under
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CONNECTOR FOR SALESFORCE, select Bindings.
On the Bindings screen, click +Add Binding in the top right corner.
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The New Binding dialog window will pop up.
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If this is your first connection, the Bind your Jira project with Salesforce panel appears, providing a brief explanation of the step and a link to more information. You can also click +Add binding here to open the New Binding dialog.
The New Binding dialog appears.
Choose a Project you want to bind
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and the Connection you want to bind it to.
Click Add.
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Connector begins automatically importing compact layouts. When finished, you are directed to the Mapping Configuration page to check your Mapping settings. For more information, see Configuring Entity Mappings and Field Mappings.
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Choose the issue types for which you want a default mapping to be created. Click Create.
If successful, the Bindings screen will display the binding you just added:
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Server
Go to
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Settings > Add-ons.
In the sidebar, under Salesforce, choose Bindings.
On the Bindings screen, click +Add Binding.
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The New Binding dialog
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opens.
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Choose a Project you want to bind
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and the Connection
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to which you want to bind it
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.
Click Add.
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When successful, you will be asked to create default mappings for supported issue types.
By default, you will be asked to map with Salesforce Case, but you can always map with other objects later.
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Choose the issue types
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you want a default mapping to
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create. Click Create.
If successful, the Bindings screen will display the binding you just added.
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