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The Response Time calculators measure the time elapsed between an issue's creation and specific events related to public comments. They provide valuable insights into team and individual responsiveness. The calculatorsdetermine the “response” and “no response” time:

• The First Response Time Calculator determines the time passed until the first public comment

• .

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• The No Response Time Calculator

•  determines the

• “no response

• time” and displays data for issues that

• have yet to receive a response.

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Step 1: Create a Response Time Calculator

1. From Jira settings, navigate to Manage Apps.

2. From the side menu, find Enhancer Plugin for JIRA.

3. Click Custom Field Configuration.

4. Click the Add new JEP custom field button.

5. Click the Duration tab on the left-hand side of the dialogue. 

6. Select First Response Time Calculator or No Response Time Calculator, then click Add custom field.

Step 2: Configure the field

7. Fill in the details of the custom field:

• Name – Assign a descriptive name to the custom field.

• Working calendar – If you want to calculate the time according to a specific calendar, select it from the dropdown.

• Only public comments

• – If this is enabled, it will calculate the time until the first public comment which can be seen by all users (and isn't restricted to specific users or groups).

• Except reporter – If this is enabled, it will omit the comments from the reporter

• . Otherwise, the response time will be calculated from the creation date until the first comment is made (no matter who commented).

• Time formatter – Configure the time display options (both for the issue main view and navigator view). The Use Separator lets you define your own separator for the time display. You can also choose not to have a separator.

8. Click the Save custom field button.

Usage in JQL searches

As demonstrated below, you can use these custom fields in JQL to search through these fields.

Adding new context to fields

You can add new context to the custom field by clicking the Configure context link within the cog icon

and clicking Add new context. Then, you can configure additional context by clicking the Configure button and then navigating to the Context tab.