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This page is about Chat for JSM Cloud. Using Server or Data Center? Click here. |
You can have Chat for JSM and Microsoft Teams bi-directional synchronization if your Jira instance is connected to Microsoft Teams. That can be done through Atlassian Assist or the AI-powered HelpDesk+ for Microsoft Teams app.
On this page:
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Method 1: HelpDesk+ for Microsoft Teams
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user accounts with HelpDesk+ for Microsoft Teams
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Find out how to work with support requests in Microsoft Teams.
Method 2: Atlassian Assist
Learn what chat in Jira Service management is and follow the steps to set up chat in Microsoft Teams.
Chat for
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JSM behavior
No additional configuration in Chat for JSM is required. As soon as you connect your JSM instance with Microsoft Teams, you will be able to:
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1. Manage tickets initiated via MS Teams on the
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Chats page in Jira
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| bgColor | #F4F5F7 |
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On the Chats page, ensure your JQL filter includes all necessary issues and the setting
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Allow customer to reply in the chat
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widget is checked for the conversation.
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2. Manage tickets initiated via the Chat
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widget on the portal or your website in Microsoft Teams
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| bgColor | #F4F5F7 |
For this use case, ensure you have added the
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Chat
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request type in Project Settings > Chat > Request
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types.
Questions?
Enjoy the integration, and feel free to share your feedback with us! For more information, refer to the product documentation.
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