Versions Compared

Old Version 5

changes.mady.by.user Mark Kleinsmith

Saved on

compared with

New Version Current

changes.mady.by.user Jeff Gleeson

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Connector for Salesforce & Jira works with Jira Service Management out of the box.

However, due to a known bug in Jira Service Management, an extra permission configuration may be required to make it work. This bug most likely affects Jira Service Management projects created prior to August 2016.

If your instance is affected, see Configuring Project Permissions for Project Role. The guide assumes that you have installed Connector for Salesforce & Jira.

On this page:

Table of Contents
minLevel1
maxLevel3
outlinefalse
styledisc
typelist
printabletrue

Support for JSM comments in

...

cloud

With the latest release of Connector for Salesforce & Jira (Cloud), users can now control the visibility of JSM comments through Salesforce package settings.

...

sfjc-comment.pngImage Added

Limitations

Connector for Salesforce & Jira (Server) currently does not work with the Jira Service Management comment visibility setting. 

However, Jira Issue comments can be viewed in Salesforce through a dedicated Visualforce panel and Chatter. For more details about this configuration,

...

see View Jira comments in Salesforce.

Next steps

If you have not installed the Salesforce package, go to Installing the Salesforce Package for Salesforce & Jira Cloud Connector.

Otherwise, view Setting up a connection to Salesforce.