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Configure your HelpDesk+ bot to integrate with your preferred knowledge base knowledgebase for efficient ticket management. By doing so, your end-users will have the ability to find documented answers easily, which can help them avoid ticket creation or resolve tickets rapidly.
Ticket
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deferment with a welcome message
Ensure that your knowledge base knowledgebase is hosted elsewhere and is accessible by the bot. You can configure the knowledge-baseknowledgebase integrations to achieve this.
Invite the bot to the relevant channel where your users will interact with it.
When a user sends a message to the channel, the bot will respond responds with a welcome message with and a search button.
Clicking on the search button will allow users to search for documented answers related to their query.
This feature allows end-users to quickly access the necessary information they need without creating a ticket or waiting for a support agent's response.