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Overview

HelpDesk+ sends feedback requests in Slack when users' requests are completed. This is a great way to understand how you are doing in the eyes of your requestors.

  • Feedback requests are enabled by default when you install HelpDesk+.

  • We automatically send the feedback to Jira for customers with Jira Cloud (learn why only Cloud).

    • You can share feedback received with your team in a Slack channel.

    • Feedback results can be viewed on the account portal.

      • Result export is coming soon! Reach out to be notified when this feature arrives.

    On this page:

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    How it works

    1. A request is marked as resolved.

    2. The user receives a message from HelpDesk+ asking for their feedback.

    3. The user can optionally provide text feedback with their response.

    Manage

    Settings

    settings

    1. Login Log in to your account.

    2. Navigate to the Settings section under Helpdesk+.

    3. Under General Settings:

      • Turn on/or off feedback requests: Use the box: Select Send requests for feedback when issues are resolved.

      • Select a channel in Slack.

    4. Save Settingssettings.

    General Settings Panel in the account portal

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