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This page is about Time to SLA for Jira Cloud. Using Jira On-Prem? Click the On-Prem button above. |
Below are some answers to questions we're commonly asked about creating calendars. For help with something we haven't addressed, please contact us.
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Example: Let's imagine you are assigned 3 tasks. Each will take you 3 hours, and you work 9 hours a day. You have 1 working day to complete everything. If you pick Calculate from calendar and you finish all 3 tasks in 1 working day, the result will be as if you spent 9 hours on each activity, which equates to 27 hours for 3 tasks. That wouldn’t make any sense. To fix this, you can enter 3h for Custom Duration and show that you've worked for 9 hours in total. This would provide a more logical result in showing how much time was spent on a jobtask, especially when getting a report. |
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Example: Let's imagine you live in Istanbul (GMT+3). Your team in Dublin utilizes a calendar set to its time zone, which is GMT+1. When it is 3 pm in Istanbul, it is 1 pm in Dublin. Assume you created a new issue. This issue will not start counting until the Start Date matches the time in the selected time zone. So, if the issue's Start Date is set to 9 am Dublin time, counting won't begin until 9 am Dublin time. When it is 9 am in Istanbul, you will see the SLA Panel in your issue with the Start Date and Target Date calculated according to your time zone. However, the elapsed duration won't start counting in this time perioduntil it’s 9 am in Dublin. |
🤔 Are the calculations based on the assignee's or the reporter's time zone?
Time to SLA bases its calculations on neither! SLA Start Date, End Date, and Target Date are displayed according to the user's own time zone. When performing the calculation, Time to SLA uses the time zone that is selected in the SLA configurations.calendar for the SLA configuration.
🤔 Can I delete a calendar that's already been used by an SLA?
No, you can't. When you attempt to delete an SLA that's already in use by an SLA, you will receive an error that displays the names of the SLAs that are utilizing that calendar. Check out an example below:
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