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Canned Responses Pro
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JSM Cloud
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Supported Apps
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Jira Service Management
Jira Software
Jira Work Management
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Jira Service Management
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Templates for comments
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Templates for description field
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Unlimited templates
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(really!)
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(max - 100)
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Automated Actions
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Signatures
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Statistics & Insights
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Jira editor support
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Variables for fields
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⚠️
only 7 fields
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Insert images
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Mentioning
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Visibility scope
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Global, group, multiple projects, personal
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⚠️
Single project, personal
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Permissions
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Support on the Transition screen
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with extension
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Support on JSM Queues
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with extension
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Export/Import templates
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Built-in templates
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Smart Suggestions
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Template search/filters
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Favourite responses
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Scheduled comments
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Initial template
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Support for Jira Mobile app
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With Atlassian introducing their Atlassian has introduced a new built-in canned responses feature for JSM Cloud. While this feature covers the basics, it's essential to understand what sets Canned Responses Pro apart. That’s why we've prepared a comprehensive comparison table to highlight the unique features that make our app remarkable. After all, why settle for basic when you can have extraordinary? Let's delve into the reasons why Canned Responses Pro stands out:teams focused on maximizing efficiency might require more than what it offers.
Below, we present a detailed comparison to illustrate how Canned Responses Pro can help you take your service desk efficiency to the next level.
| Canned Responses Pro | JSM Cloud |
|---|---|---|
Supported Apps |
|
|
Templates for comments |
|
|
Separate templates for internal notes and public replies |
|
|
Templates for the description field |
|
|
Unlimited templates |
( |
No limits!) |
(Max: 100 templates) | |
No character limit for a template |
|
|
Automated Actions |
|
|
Signatures |
|
⚠️ (very limited) | ||
Statistics & Insights |
|
|
Jira editor support |
|
|
Variables for fields |
| ⚠️ ( |
very limited) |
Attachments in templates |
|
| ||
Mentioning users |
|
|
Visibility scope |
(Global, group, multiple projects, personal) | ⚠️ (Single project, personal) |
Permissions |
|
|
Support on the Transition screen |
|
|
Support on the Create issue screen |
|
|
Support on JSM Queues |
|
|
Export/Import templates |
|
|
Built-in templates |
|
|
Text Assistant |
|
|
Template search/filters
Favorite responses |
|
|
Scheduled comments |
|
|
Default template that is automatically added to each comment |
|
|
Support for Jira Mobile app |
|
|
Dark mode |
|
|
Data residency |
|
|