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Once a survey is sent and the recipient fills it out, you will get information about the survey in the ticket and in the Survey Feedback reportthe survey reports.
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Make sure you click Submit button when filling out the Survey feedback form so that your results get saved. |
Survey information in the ticket
The ticket shows the Survey Feedback rating and Survey Feedback tab, if you configure your surveys to ask additional questions and comments.
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Make sure you have relevant permissions to view the data. |
