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What is the limit of questions in the custom / advanced survey?
It's unlimited too. 
Some of our customers are using surveys with 50+ questions without any issues, and this is not the limit.
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You can customize your surveys in any way you want, and they will be sent out based on the trigger points and frequency that you define. But in addition to that you can now force send surveys without changing the general rule for your surveys.
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If you also use our other app Power Scripts, you can add automation to your surveys as well. Starting with v3.2.3 for Jira 7 and v3.3.3 for Jira 8, we have added the possibility for you to trigger other actions once the survey is sent or survey feedback is received.
For instance, you can have an automatic comment posted in the ticket indicating that the survey was sent or change assignee, create another ticket, and so on. Now the endless possibilities of SIL are brought into Surveys for Jira.
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In addition to viewing results in the app UI inside Jira, you can also use REST API to retrieve survey data and work with it further in other systems.
Why do I see "error 500" when I click a survey link from an email?
You can see this error message if you missed putting the required placeholders in Form body: #form & #SdQuestion.
Are cloud and server/DC versions the same?
No, but many more features are coming in the cloud version. Let us know which feature would excite you the most!Find more here.
Can we use Surveys for Jira Add-on to measure NPS?
We do not have a special option for this purpose. But you may configure an appropriate survey and use the 'Rating by issue count' report to obtain the percentage of promoters (share of '9-10' rates from total), detractors (share of '0-6' rates from total), and calculate NPS as a difference. This report is available in Cloud plugin version as well as in Server/DC.
Can I expect that the Cloud version has the same functionality as the Server version?
We're working hard to ensure the most similar functionality in Cloud as you're used to seeing in Server. But it may not be totally the same due to different architecture between Server and Cloud Jira versions.
Feature | Server/DC | Cloud | Note |
|---|---|---|---|
Permissions to view survey reports, feedback and rating |  | | |
| 1 Click Survey | |  | Scheduled |
| Surveys recipients: Single user, User group, Multi User Picker CF, Custom | | * | In Jira cloud assignee, reporter, custom user, custom group are available |
| Survey Email can include weblink or rating form | | | |
| Work with rating or 'yes/no' option | | | |
| Rating Elements: numbers or stars | | | Scheduled |
| Custom Rates count (0-10) | | | Scheduled |
| Ask users for a comment | | | |
| Thank you message | | | |
| URL for expired surveys | | | In Jira cloud, you can set up a re-direct URL for answered surveys |
| Different types of questions, option 'Required question' | | | |
| Preview | | | Scheduled |
| Test survey | | | Scheduled |
| Trigger Point (status change, JQL match, manually) | | | |
| Trigger a SIL script | | | Scheduled |
| Frequency sent survey | | | |
| * | HTML is supported in the survey Email & Form | |
| Custom Table Report | | | |
Survey Dashboard | | | Scheduled |
Survey information in the ticket | | | |
| Export Survey results (CSV, PDF, XLSX) | | * | in Cloud - only CSV |
| Select color of stars | | | Scheduled |
| Set up custom SMTP Server | | | |
| Jira Service Management support | | | |
| Multiple active surveys per project | | | Scheduled |