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In Jira Service Management, customer requests are organized into queues, and you can link, comment, assign, or transition multiple requests using bulk actions. With our browser extension and Canned Responses, you can comment on many requests at once by using your predefined templates.
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It's important to note that only some dynamic variables are supported, and others may not be replaced in the text. Nevertheless, this should not detract from the overall functionality of the system.
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