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Normally, the Time to Resolve field shows the total time taken by an for the issue from open to resolvingthe time of creation till resolution. If any user wants total time to be calculated from different statuses to resolve, then the user we should follow the below instructions.:

Instructions

  1. Create a calculated field by navigating to AIO Reports → My Area → My Calculated Fields& click Create New Field button.

  2. Configure the calculated field as an example below. You need to mention all the intermediate status

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    should add intermediate statuses (From In progress to Resolved) to the list items:

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    Add the calculated field in to your report to get the total time taken by issues to be calculated resolve from different statuses to resolve

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Info
  • Ensure to have proper permission to create AIO Report.

  • You can customize the report by adding other fields.