Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Overview

HelpDesk+ home tab allows you to approve any request assigned to you for review and stay compliant with trackable actionable notifications.

Slack notifications enable you to manage change requests, saving time and effort

...

efficiently.

  • You can approve or reject a request, add relevant comments, and

...

  • be notified when

...

  • it requires your approval.

...

On this page:

Table of Contents
minLevel1
maxLevel6
outlinefalse
styledisc
typelist
printabletrue

Approve requests from the HelpDesk+ home tab

  1. Navigate to the HelpDesk+ home tab.

  2. Click

...

  1. View

...

  1. next to awaiting approvals (if any are listed).

  2. Click

...

  1. View

...

  1. next to the approval you want to review.

  2. Review the request.

  3. Click

...

  1. Approve or Reject

...

  1. .

  2. Add any relevant comments to your response.

...

Get notified when requests require your approval

...

The bot notifies users that a request in the app home tab

...

awaits approval.

  1. Navigate to the Helpdesk+ home tab.

  2. Click on the bot messages tab.

  3. Click

...

  1. View

...

  1. next to the approval message.

  2. Click

...

  1. Approve or Deny

...

  1. .

  2. Enter an approval message (optional).

  3. Click Submit.