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- Standard Support - Free - app functionality, billing, installation, configuration support
- Advanced Support - Paid - Priority processing, implementation consultations, script consultations
- Support Response Service Level Agreements#Engagement Engagement - Sales Channel - We'll implement your hardest use cases for you!Support Response Service Level Agreements#Atlassian
- Atlassian Community - Free - Best effort to address the question
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- Implementation support
- Training, webinars on our products
- Help for our unsupported and archived apps
This includes help on the app versions for the versions of Atlassian applications that are no longer supported by Atlassian - Help on app versions that have been modified by client
- Support on custom scripts written by clients. Please post such requests to the Atlassian Community.
We as well as other community members will provide advice and tips and tricks there but we cannot provide a guaranteed quick reply there. - Creating patches for previous versions of the product, except critical security fixes
- Help with programming
- Evaluation license for the periods of time longer than available on the Marketplace
- Providing app upgrades or configuration
- Help on Atlassian software
- Help on third party apps or software
- Help on issues not related to our apps
- Support outside of the team working hours
- Support in languages other than English
- Phone support
- Source code for our apps
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If you would like to build something entirely custom, unique to your needs, or take care of your hardest use case – we can do it too! In this case we will scope the effort, review it with you and implement it as a custom dev engagement. Whichever you want to achieve is possible – let's chat!
Atlassian Community
Aside from standard and premier support, you can also find help (suggestions, best practices, tips and tricks) in the Atlassian Community. Implementation requests are not covered in our standard support, yet in addition to Community members, we also check the Community and provide our answers there. We recommend that you post your implementation questions and requests there. This way you will get help and other Community members will have access to the solution as well.
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You can contact us using any of the following methods, listed in preferential order.
- Service Desk: //anovaapps.atlassian.net/servicedesk/customer/portal/2https://anovaappsapps.atlassianappf.netre/servicedesk/customer/portal/2PSJ/support
- Email: support@appfire.com
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