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\uD83E\uDD14 Problem

When utilizing the server package, an [Invalid string length] component error occurs upon opening a Salesforce object that includes the connector Next-gen comment component in its page layout.

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\uD83C\uDF31 Solution

Review whether you have added the Next-gen comment-component is added to all objects/pages, including those that were not supposed/originally intended to have them. Next, and please remove the comment-component from the page layout of those objects.

Info

If the issue persists after following this troubleshooting recommendation, please contact us through the support portal and submit a support ticket. A support engineer will assist you with resolving this matter.

Please include the following details in your the support ticket the following:

HAR file with the error

  • Open the Developer Tools in your browser.

  • Go to the Network tab.

  • Replicate the error a couple of times.

  • Export the HAR file (by clicking on the small Download icon in the Developer Tools window) .