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title | 2022-03-11Rename app, support for enhanced Satisfaction statistics, display of Satisfaction date & comment. |
Rich Filters::Service Management Dashboards app on the Atlassian Marketplace
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Version highlights
Rename app to Rich Filters::Service Management Dashboards
Add support for Satisfaction as a numeric value
Add support for Satisfaction date and Satisfaction comment in Views
See below for more details.
Note |
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Rich Filters::Service Management Dashboards version 1.3.0 requires Rich Filters for Jira Dashboards version 1.22.0 or above. Make sure you upgrade your Rich Filters for Jira Dashboards app to the required version. More version—more details in our compatibility matrix. |
Rename the app
The app's name of the app was changed to Rich Filters::Service Management Dashboards instead of Rich Filters::Service Desk Dashboards previously.
Add support for Satisfaction as a numeric value.
The Satisfaction field can now be used as a numeric field in rich filters and rich filter gadgets as a numeric field. More precisely, users can:
- Use Satisfaction as
Use Satisfaction as the value in Rich Filter Simple Counter, Smart Counters, Statistics, and Two Dimensional Statistics gadgets
Display
thethe Satisfaction
averageaverage, min, or max in the total row of Rich Filter Results gadgets
- Use Satisfaction
Use Satisfaction in custom values and time series
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Add support for Satisfaction date and Satisfaction comment in Views
Satisfaction date and and Satisfaction comment can now be added , as special unique columns , in rich filter views.
Installation and
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upgrade
The app may can be installed from the Atlassian Marketplace or from the Find new appsadd-ons page of your Jira instance.
Please Please make sure you follow the instructions below before and after installing / upgrading the Rich Filters::Service Management Dashboards app:
Before installing Rich Filters::Service Management Dashboards
– you should make sure you have, you should ensure that a compatible Rich Filters for Jira Dashboards app version is already installed and licensed.
In order to knowTo find the compatible Rich Filters for Jira Dashboards versions,
have alook at our compatibility matrix between Rich Filters::Service Management Dashboards and Rich Filters for Jira Dashboards.
Before upgrading Rich Filters::Service Management Dashboards – it is preferable
that youto first upgrade the Rich Filters for Jira Dashboards app to the latest
availableversion.
After installing Rich Filters::Service Management Dashboards – you must reindex your Jira instance (or at least all the Service Management projects). Until this operation is performed, some of the statistics based on SLA fields might not return correct results.
Supported Jira
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core/service management versions
The Rich Filters::Service Management Dashboards version 1.3 is supported on Jira versions starting with 8.8.0 and compatible Service Management versions – see versions—see the Jira applications compatibility matrix published by Atlassian in order to know determine the compatible Service Management versions.
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