Symptoms:
On deployment Configuration Manager stops with an error similar to this.For Configuration Manager version 6.5.1 or later the following error appears:
For Configuration Manager versions older than 6.5.1, during snapshot deployment, the following error appears:
Code Block |
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java.util.concurrent.ExecutionException: com.botronsoft.jira.rollout.impl.merge.MergeException: Unable to apply change 'type: addition, object: JiraConfigurationRoot#root/JiraProject#XXXX, target object: JiraConfigurationRoot#root, feature: projects'
at java.util.concurrent.FutureTask.report(FutureTask.java:122)
at java.util.concurrent.FutureTask.get(FutureTask.java:192)
at com.botronsoft.jira.rollout.impl.jobs.AbstractProgressMonitor.getResult(AbstractProgressMonitor.java:48)
at com.botronsoft.jira.rollout.rest.internal.DeploymentResource.createResponse(DeploymentResource.java:361)
at com.botronsoft.jira.rollout.rest.internal.DeploymentResource.getDeploymentOperation(DeploymentResource.java:289)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
... 19 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
... 32 filtered
at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 42 filtered
at com.resolution.atlasplugins.samlsso.servlet.RedirectToSsoFilter.doFilter(RedirectToSsoFilter.java:52)
... 3 filtered
at com.candylio.jira.plugins.csat.filters.ServiceDeskAnonymousAccessFilter.doFilter(ServiceDeskAnonymousAccessFilter.java:36)
... 15 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:80)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:78)
... 16 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
... 20 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181)
at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:134)
at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:87)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:64)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121)
... 4 filtered
at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 29 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 28 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Caused by: com.botronsoft.jira.rollout.impl.merge.MergeException: Unable to apply change 'type: addition, object: JiraConfigurationRoot#root/JiraProject#XXXX, target object: JiraConfigurationRoot#root, feature: projects'
at com.botronsoft.jira.rollout.impl.merge.AbstractMergeAdapter.notifyChanged(AbstractMergeAdapter.java:76)
at com.botronsoft.jira.rollout.impl.merge.di.CacheRefreshInterceptor.invoke(CacheRefreshInterceptor.java:30)
at com.botronsoft.jira.rollout.impl.merge.MainMergeAdapter.notifyChanged(MainMergeAdapter.java:61)
at org.eclipse.emf.common.notify.impl.BasicNotifierImpl.eNotify(BasicNotifierImpl.java:374)
at org.eclipse.emf.ecore.util.EcoreEList.dispatchNotification(EcoreEList.java:249)
at org.eclipse.emf.compare.merge.AbstractMerger.addAt(AbstractMerger.java:180)
at com.botronsoft.jira.rollout.model.diff.AtomicityAwareReferenceMerger.addInTarget(AtomicityAwareReferenceMerger.java:96)
at org.eclipse.emf.compare.merge.ReferenceChangeMerger.copyLeftToRight(ReferenceChangeMerger.java:78)
at org.eclipse.emf.compare.merge.AbstractMerger.mergeDiff(AbstractMerger.java:132)
at org.eclipse.emf.compare.merge.AbstractMerger.mergeRequires(AbstractMerger.java:111)
at org.eclipse.emf.compare.merge.ReferenceChangeMerger.copyLeftToRight(ReferenceChangeMerger.java:73)
at org.eclipse.emf.compare.merge.BatchMerger.copyAllLeftToRight(BatchMerger.java:97)
at com.botronsoft.jira.rollout.impl.JiraConfigurationServiceImpl.importConfiguration(JiraConfigurationServiceImpl.java:336)
at com.botronsoft.jira.rollout.jobs.DeploymentJob.call(DeploymentJob.java:100)
at com.botronsoft.jira.rollout.jobs.DeploymentJob.call(DeploymentJob.java:38)
at com.botronsoft.jira.rollout.impl.jobs.JobSchedulingServiceImpl$ClusterTask.call(JobSchedulingServiceImpl.java:55)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
... 1 more
Caused by: com.botronsoft.jira.rollout.impl.merge.MergeException: Project type with key service_desk is not available for user admin(admin)
at com.botronsoft.jira.rollout.impl.merge.ConfigurationRootMergeAdapter.addProject(ConfigurationRootMergeAdapter.java:352)
at com.botronsoft.jira.rollout.impl.merge.di.CacheRefreshInterceptor.invoke(CacheRefreshInterceptor.java:30)
at com.botronsoft.jira.rollout.impl.merge.ConfigurationRootMergeAdapter.addFeature(ConfigurationRootMergeAdapter.java:158)
at com.botronsoft.jira.rollout.impl.merge.ConfigurationRootMergeAdapter.addFeature(ConfigurationRootMergeAdapter.java:121)
at com.botronsoft.jira.rollout.impl.merge.AbstractMergeAdapter.notifyChanged(AbstractMergeAdapter.java:65)
Caused by: java.lang.IllegalStateException: Project type with key service_desk is not available for user admin(admin)
at com.botronsoft.jiracompatibility.impl.JiraCompatibility7.validateProjectType(JiraCompatibility7.java:619)
at com.botronsoft.jiracompatibility.impl.JiraCompatibility7.createProject(JiraCompatibility7.java:151)
at com.botronsoft.jiracompatibility.impl.JiraCompatibilityFacade.createProject(JiraCompatibilityFacade.java:110)
at com.botronsoft.jira.rollout.impl.merge.ConfigurationRootMergeAdapter.addProject(ConfigurationRootMergeAdapter.java:349)
... 24 more |
Cause:
This can happen in a few scenarios:
- The user doesn’t have sufficient permissions to create a Service Desk project, e.g. he’s not assigned the appropriate application role.
- The Service Desk application is not enabled or is not properly licensed on the target JIRA instance.
Resolution:
Fixing the aforementioned should allow the deployment to complete.
...