Overview
Creating a Slack channel
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to discuss a specific Jira issue is a great way to keep your team in sync.
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Dedicated channels can be created from Slack or Jira.
Images, files, and, messages are automatically synced back to Jira.
You can
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turn off sync and mark messages you want to send back to Jira with an Emoji.
Link an existing channel to an issue to track all conversations that occurred with a Slash Command.
Automatically archive slack channels when issue resolution is set.
On this page:
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Creating a dedicated channel from Slack
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Click
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View
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on a Jira ticket message in Slack.
Click
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Create Discussion
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on the ticket message.
Update the
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Slack channel name (optional).
Click
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Submit
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to create your Slack channel
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Click the Join Discussion button on the Jira ticket
.
Discuss your issue in the new Slack channel.
Creating a dedicated channel from Jira
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From a Jira ticket, click the Open Slack Discussion link in the left column.
Click
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Create Discussion
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.
Click
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Join Discussion in Slack
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.
Discuss your issue in the new Slack channel.
Auto-archive dedicated channels after issue resolution
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Once issues are resolved and transitioned to the
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'green
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' status in Jira
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, you can automatically archive a dedicated channel.
Click
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View
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on a Jira ticket message in Slack.
Click
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Create Discussion
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on the ticket message.
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Select Archive Channel when Resolution is set under
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additional options
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.
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Click Submit.
Link existing issue to a Channel
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In an existing channel, use the Slash Command
/jira-plus link issuekey-123.That channel will become auto-synced with that issue.
All channel messages
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, including files and images
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, automatically
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sync with Jira.
You can
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turn off auto-sync and use the
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📌 emoji.
You can unlink that channel with the slash command
/jira-plus unlink
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issue key-123.
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Using dedicated channels
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Default settings
Sync Enabled - all messages (including files, images, and videos) in your Slack channel are automatically sent to Jira.
Notifications Enabled - the channel is notified when the issue is updated in Jira.
Manually
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disable sync in the channel and use Push Pin Emoji to add messages
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.
Disabling Automatic Sync by default
This is a global setting for everyone in your Slack workspace. Access to this setting may be restricted.
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Go to Settings.
Check the box
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to turn off automatic Slack channel comment synchronization.
Additional
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configuration in Jira Cloud
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The dedicated channel functionality can be
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customized for Jira Cloud users to support additional use cases. This configuration is done in our free Jira Cloud companion app.
App Configurations
The following configurations
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are set at a global or per-project level.
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Welcome message - send a message to all dedicated channels to share policies, best
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practices,
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and more.
Custom Slack channel name - use variables like issue key, project, priority, and more to create dynamic channel names.
Default to private - default to a private channel in Slack.
Auto invite users - select users to invite to the channel automatically.