Purpose
This page describes guide explains how to obtain the CloudID from the a JWT token in order to further identify the . The CloudID uniquely identifies your Jira instance in the Canned Responses Pro cloud environment. It allows you to find and send the CloudID to Appfire support easily, making it easier to provide this information to Appfire Support when needed.
Runbook:
Access your
...
Jira instance.
Open the Developer Tools in your browser:
For Chrome: Press
F12orCtrl+Shift+I(Cmd+Option+Ion Mac).
| Info |
|---|
The following runbook has been created in the Chrome browser, but the developer tool is avalaibe available in most of them. |
Navigate to the Canned Responses
...
section of your Jira instance.
In the Developer Tools panel, switch to the Network tab
...
.
Use the filter field and type:
app-page?
...
.
Select the relevant request entity.
...
Locate and copy
...
the JWT token from the request payload. Refer to the screenshot below
...
for guidance.
...
Navigate to https://jwt.io/ and
...
paste the JWT token to the Encoded section.
...
In the decoded output, find the value under the
isskey. This value is the CloudID.
| Code Block |
|---|
"iss": "eaef1179-0a95-3a3e-9d08-d4d9881db5dc", |
Based on this ID, Canned Responses Pro instance can be quickly recognized by Appfire Team.