Atlassian has introduced a new built-in canned responses feature for JSM Cloud. While this feature covers the basics, teams focused on maximizing efficiency might require more than what it offers.
Below, we present a detailed comparison to illustrate how Canned Responses Pro can help you take your service desk efficiency to the next level.
| Canned Responses Pro | JSM Cloud |
|---|---|---|
Supported Apps |
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Templates for comments |
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Separate templates for internal notes and public replies |
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Templates for the description field |
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Unlimited templates |
(No limits!) |
(Max: 100 templates) |
No character limit for a template |
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Automated Actions |
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Signatures |
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⚠️ (very limited) | ||
Statistics & Insights |
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Jira editor support |
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Variables for fields |
| ⚠️ |
only 7 fields
Insert images(very limited) | |
Attachments in templates |
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Mentioning users |
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Visibility scope |
(Global, group, multiple projects, personal) | ⚠️ (Single project, personal) |
Permissions |
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Support on the Transition screen |
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Support on the Create issue screen |
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Support on JSM Queues |
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Export/Import templates |
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Built-in templates |
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Text Assistant |
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Favorite responses |
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Scheduled comments |
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Default template that is automatically added to each comment |
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Support for Jira Mobile app |
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Dark mode |
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Data residency |
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