Security
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whitepaper topics
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Data and configuration transfer
How
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does Cloud Migration Tool transfer data between
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Jira Server/Data Center and Jira Cloud?
We rely on use secure communication HTTPS channels (HTTPS) for all data and communication transfertransfers between Jira Server/Data Center instances and Jira Cloud sites.
How do we ensure the security of the network communication between
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Cloud Migration Tool and Configuration Manager for Jira Cloud?
All data Data in transit is encrypted to safeguard network communication.
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Data analysis
What kind of data analysis
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does Cloud Migration Tool perform?
The Cloud Migration Tool performs two phases of analysis - first, the source data integrity is checkedanalysis of the migrated configuration and data. The app analyzes the configuration and data of the Jira Server/Data Center instance and shows what needs to be changed on the Jira Cloud site to accommodate the data being migrated. If there is a fatal error in the data integrity or configuration conflict, the migration cannot continue until that error problem is resolved. Next, the tool analyses the existing data on Jira Cloud and shows what needs to be changed on the target instance to accommodate the migrated data.Do we
Does Cloud Migration Tool perform data analysis operations for purposes other than the migration itself?
No, all analysis is operations are performed only for the migration purposes of the migration.Do we
Does Appfire collect and preserve customer-sensitive information in an unencrypted state for a period longer than the migration itself?
After Right after the migrationdeployment, all preserved data is securely encrypted and it is preserved for 30 dayswe delete all the customer-sensitive data.
Do we preserve analysis results? If yes, for how long?
The analysis results are preserved only for the migration duration or up to 1 one month if the migration fails.
Are the analysis data/results accessible to any 3rd party entities or organizations?
No. Analysis data/results are not accessible to any third-party entities.
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Data residency
Which cloud service provider are we using for
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the migration infrastructure?
We use Amazon Web Services hosts the migration infrastructure between Cloud Migration Tool and Configuration Manager for Jira Cloud.
In which
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regions does the migration infrastructure reside?
Currently , all infrastructure resides in the US-EAST-1 region but moving forward, we’ll provide the ability to choose between regions, with plans to offer region selection.
What kind of cloud service
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do we use for the migration infrastructure?
Virtual Private Cloud is used for all CMJC services (AWS VPC) is utilized.
What type of encryption service
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do we
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use to encrypt end-customer data
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temporarily stored in our cloud infrastructure?
All customer Customer data is fully encrypted during temporary storage and aligned with the highest security industry standards during the temporary period we keep the data.
Is there any situation where we have access to customer-sensitive data or attachments during or after the migration process
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?
No one has access to customer data under any circumstances during the migration process. However, you can share your migration data with our support team for quicker issue resolution purposes.
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Migration statistics
What kind of migration statistics do we collect?
We collect anonymized (non-sensitive) statistics about migration performance. Everything that we collect is described here.
For how long do we keep migration statistics for a certain migration?
Migration statistics may be kept for up to 12 months.
Do our migration statistics retain any customer-related data that could be associated with our end customers in the future?
No.
Where do we store our migration statistics, and
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can 3rd party companies or organizations access them?
We store migration statistics in a 3rd party analytics platform. All statistical data is encrypted in transit and at rest.
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Migration of app data
Are we
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using the same cloud service provider and already established
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infrastructure for 3rd party app data migration?
Yes.
How do we handle app data during the migration process
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?
We do it the same way we manage the Jira core data.
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Migration metadata storage
For how long do we store customer or migration-related information?
This information helps us improve the experience of future migrations so we can store it for up to 1 month after a license subscription has ended.
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