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- Standard Support - Free - app functionality, billing, installation, configuration support
- Advanced Support - Paid - Priority processing, implementation consultations, script consultations
- Support Response Service Level Agreements#Engagement Engagement - Sales Channel - We'll implement your hardest use cases for you!Support Response Service Level Agreements#Atlassian
- Atlassian Community - Free - Best effort to address the question
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If you would like to build something entirely custom, unique to your needs, or take care of your hardest use case – we can do it too! In this case we will scope the effort, review it with you and implement it as a custom dev engagement. Whichever you want to achieve is possible – let's chat!
Atlassian Community
Aside from standard and premier support, you can also find help (suggestions, best practices, tips and tricks) in the Atlassian Community. Implementation requests are not covered in our standard support, yet in addition to Community members, we also check the Community and provide our answers there. We recommend that you post your implementation questions and requests there. This way you will get help and other Community members will have access to the solution as well.
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You can contact us using any of the following methods, listed in preferential order.
- Service Desk: https://anovaappsapps.atlassianappf.netre/servicedesk/customer/portal/2PSJ/support
- Email: support@appfire.com
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