Release date:
Our team is thrilled to announce the latest release of Time to SLA for Jira Cloud.
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We’re excited to announce some improvements to the SLA configuration experience.
New features
Simplified SLA configuration
We’ve made the SLA issue selection process more intuitive. From now on, when defining an SLA, you only need to select the projects to which the SLA will apply. You can further refine the issues by specifying additional details like issue type, request type, assignee, and JQL in the SLA Goals step. Look for the Goal Issues section to make your selection.
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Please note:
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Refer to the related documentation: Defining SLAs, Creating SLA Goals |
Default notifications
We have now automatically enabled email notifications for newly created SLA configurations, effective from June 20. When an SLA is created and starts counting down on an issue, you’ll receive notifications when:
The SLA reaches 50% of its duration
The SLA reaches 75% of its duration
If you wish to change the frequency of these notifications or edit them, follow these steps:
Open the SLAs page.
Select the SLA for which you want to edit notifications.
Click Notifiers.
Edit the notification by clicking Edit. You can also disable it, or create new notifications by clicking the + Add New SLA Notification button.
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Refer to the related documentation: Set a Notifier for an SLA |
If you have any questions, please reach out to contact our support team. Thank you for your continued support!
Questions and feedback
Explore exciting features, pricing updates, reviews, and more on the Marketplace.
Stuck with something? Raise a ticket with our support team.
Do you love using our app? Let us know what you think here.
Credits
A heartfelt thank you to our valued customers! Your incredible support and feedback inspire us to improve our apps and products continually. You are the driving force behind why we create software. We appreciate your trust in Time to SLA!
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