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The Cloud version of the connector can now

Connector can be set to retry failed Salesforce auto-sync jobs automatically. These jobs

may

occasionally fail due to service disruptions or other factors. 

Info

Retries are only triggered when the server responds with a 503 - Service Unavailable status code.

Failed jobs

will be

are automatically retried up to five times, at approximately 5, 10, 30, 60, and 90 minutes from the first failure.

This

Beta

feature is not enabled by default. To enable it, a Salesforce administrator must follow the steps below.

For additional information about this feature and to learn how to view the status of failed sync jobs, refer to View all failed sync jobs and retry status on Salesforce.

On this page:

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Steps to enable auto-sync retry

  1. In Salesforce, navigate to Setup > Custom Settings. Click on the Action called Manage, which has the Beta Feature label.

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    The Beta Feature panel is shown.

  2. Enter Custom Settings in the Quick Find field and click the Custom Settings entry when it appears in the list.

  3. In the Label column, click Sync Feature. The Sync Feature page opens.

  4. Click New to continue.

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  5. Tick Click the Enable Autosync Retry box option to enable it.

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  6. Click Save.

The Autosync retry option is now set.

Related information