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title | TTS |
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This page is about Time to SLA for Jira ServerOn-Prem. Using Jira Cloud? Click the Cloud button above. |
TTS offers a flexible way of creating dynamic email content. On this page, we will list the potential parameters you can use, and give you some handy tips.
Parameter | Type | Description |
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| String | Name of the SLA |
| DateTool can be used to format dates. (v7.7.0+) Example:
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| DateTimeFormatter can be used to format dates with predefined formats in Jira. (v7.7.0+) Example
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| String | SLA value as a time string |
| String | Start time of the SLA |
| String | End time of the SLA |
| String | Notify before the parameter in notification settings |
| String | Origin status name, null if origin is not set by status |
| String | Target status name, null if target is not set by status |
| Boolean | Indicates whether or not SLA is exceeded Example:
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| String | Remaining duration of SLA (i.e. 1h 30m) |
| String | Overdue duration of SLA (i.e. 1d 10h) |
| Issue object to retrieve various issue attributes (e.g. | |
| CustomFieldManager could be used to insert custom field values into e-mail text Example:
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| String | Get priority information |
| String | Get link information |
| String | The display name of the user assigned to the issue |
| Date | The due date assigned to the issue, if any. |
| Date | The date and time when the issue was created |
| String | The name of the project associated with the issue |
| String | The name of the current status of the issue |
| String | The description of the issue |
| String | The summary of the issue |
| String | The display name of the user who reported the issue |
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Tip for Template Variables: In some cases, custom fields or other fields on the issue may have a null value, resulting in variable names being displayed in email content.To prevent this, put an ! after $ sign on a variable name like this:
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Advanced Tip: You can use loops, if/else conditions, and other Velocity templating engine features in Time to SLA notifier templates. More information can be found in the official Velocity guide. Here is an example of how you can iterate over the selected users in a multiple user picker custom field and display their real names:
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🖇️ Related Articles
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