How to Set a Notifier for an SLA
- Derya Özdemir
This page is about Time to SLA for Jira On-Prem. Using Jira Cloud? Click the Cloud button above.
1. On the SLAs page, click on the row of the SLA for which you want to set up a notifier.
2. Click Add New SLA Notification, and the SLA Notification pop-up screen will appear.
3. Select when you want to be notified, if you want to get repeated notifications at regular intervals, and when to stop sending repeated notifications.
If you select:
a. is breached – you’ll receive a notification when the SLA is breached.
b. will be breached in – you'll be able to get notifications before your SLA is breached. TTS uses this value to send a notification before the SLA Goal is met. For example, if you enter 1h, you will be notified 1 hour before your SLA is breached.
c. has been breached for – you’ll receive a notification when your SLA has been breached for the time you’ve chosen.
d. has reached (% of SLA Goal) – you’ll be notified when SLA reaches the percentage you’ve chosen. For example, if you enter 90% as the SLA Goal Ratio, the notification will be sent when 90 percent of the SLA goal has elapsed.
e. is over – you’ll be notified when the SLA is finished.
All time values must be in the Jira time format (i.e., 1d 2h 30m).
4. Check the Repeat every... box to get notifications at the intervals you define.
5. Check the Stop repeating after... box to stop sending notifications after a certain number of notifications are sent. If you don’t configure this option, you’ll continue to receive notifications even after your SLA is breached.
6. Tick the Enable working calendar box if you only want TTS to send notifications during working hours.
7. Select the action TTS should take when the notifier is triggered. TTS can:
a. Send an email – You can customize the subject and content of the email. Here you can use dynamic parameters with $. Afterward, you can choose the recipients or add custom recipients.
TTS offers a flexible way of creating dynamic email content. Click here to find out how templating works and the potential parameters you can use.
b. Send a Slack message – Add the Slack webhooks URL and, if desired, customize the Slack message.
c. Fire an event – If you want to fire an event, you can simply select it here. The issue's selected event will be fired at the time of notification.
8. Click Save.
After you've saved your notifier, you can use the Notifications page to view, Edit, or Delete your notifiers. From there, you can associate your notifications with different goals as well.