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Limited support available week of Dec 23. Email sales@atlassian.com for purchasing or licensing issues (as usual). |
See Help for more information on getting help and support.
Response Times
Expect a response to support requests within 1 business day (24 hours). Tickle the issue if response seems too long 
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Business Hours
Monday to Friday, 6am - 5pm CST/CDT except for major US holidays.
Sources
The following sources are monitored for requests in priority order. In all cases better problem information will help speed response and resolution.
- JIRA issues
- Email to support@bobswiftsoftware.com
- Questions on Answers
Fixes and Improvements
There is no specific response times for bug and improvement requests, but they are reviewed regularly for consideration to be included in a future release. Fixes and improvements are made in the next released version of the software based on need and capability. In many cases, SNAPSHOT versions are available containing fixes and improvements to provide more timely response to requests and as an opportunity for customer feedback. SNAPSHOT releases pass regression tests, but some changes may be incomplete. Use with caution.
Priority Process
Incoming triage and serious bugs take precedence over other requests. Requests are prioritized based on criteria including but not limited to:
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