| templateType | template |
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| templateOption | {"label":"Knowledge Base Template v4 Cloud Migration Ready","value":"975385006470811132","templateType":"template"} |
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| templateTypeOption | {"label":"Confluence template/blueprint","value":"template"} |
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| templateId | 975385006470811132 |
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| excerpt | Summary When performing the authorization to a new Salesforce connection, clicking "Authorize" triggers the following error: Environment Jira Cloud Jira Server Jira Data Center Diagnostics Steps Not applicable. Cause When the administrator sets up a connection to a Salesforce Government Cloud instance, the following options can be viewed during the authorization phase: Production: https://login.salesforce.com/setup/connect/ Sandbox: https://test.salesforce.com/setup/connect/ Salesforce Government Cloud handles a different set of URLs to authenticate users, it's not possible to authorize new connections from the Salesforce Connector app to this version of Salesforce. Workaround Not applicable. Resolution These logins options are not available for Salesforce Government Cloud. This edition of Salesforce uses another URL for login, along with a different set of IP addresses. For more information on the login information, refer to this documentation: Login tips and considerations for Salesforce Government Cloud |
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