| templateType | template |
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| templateOption | {"label":"Knowledge Base Template v4 Cloud Migration Ready","value":"470811132","templateType":"template"} |
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| templateTypeOption | {"label":"Confluence template/blueprint","value":"template"} |
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| templateId | 470811132 |
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| excerpt | Summary When trying to reauthorize the connection I'm getting this error: "This is probably not the page you were looking for." Environment Jira Cloud Diagnostics Steps Check the error URL, make sure that it doesn't contain this string - "OAUTH_APP_ACCESS_DENIED". If it does, proceed to this related KB page instead . Once we've confirmed that it is not the issue related to the "OAUTH" string above, we need to check the HAR file. To do so, follow Atlassian's guide for " Generating HAR files and analysing requests " Once the HAR file has been generated, check for the following error Error Error occurred while trying to authorize the user with Salesforce: {"error":"invalid_grant","error_description":"ip restricted"} Cause This usually happens when the Salesforce instance has been configured with IP address restrictions. Workaround Not applicable. Resolution On the Salesforce instance check the following: Org-wide: Security Controls > Session Settings > The option " Lock sessions to the IP address from which they originated " should be unchecked. Profile of the user: System > Login IP Ranges . If one or more ranges are listed here, verify that your IP address is on this list. You can view the IP addresses as logged by Salesforce by looking Setup -> Login History . The entries where Login Type = “Remote Access 2.0” and Status = “Restricted IP” would correspond to failed oAuth authentication attempts by Salesforce & JIRA Cloud Connector on your behalf. |
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