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On-Prem
linkhttps://appfire.atlassian.net/wiki/spaces/TTS/pages/43876635/

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Defining+SLAs

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linkhttps://appfire.atlassian.net/wiki/spaces/TTSC/pages/35651691/

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Defining+SLAs
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This page is about Time to SLA for Jira ServerOn-Prem. Using Jira Cloud? Click the Cloud button above.

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Info

Let’s zoom in and take a look at the (blue star) and (blue star) icons present inside some of the columns.

(blue star) icon – Click to change the display order of your SLAs. This icon is present on the ID and Name columns. By default, Time to SLA lists SLAs alphabetically and from first to last. You can change this by sorting SLAs ascending or descending.

(blue star) icon – You can search each column's content by entering a related value. For example, to find a specific SLA by its ID, you could simply go to the ID column, click the (blue star) icon, and enter the ID of the SLA you’re searching for. Check out another filter example below:

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🚀 Next Steps

After learning how to navigate the SLA Configurations page, it's now time to create an SLA. Let’s get started!

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How to Create Define an SLA

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FAQ: SLAs