This day has come! We are happy to announce v4.0 of Surveys for Jira – the Surveys for Jira 4.0 is here, and it's stronger than ever.
The most configurable and powerful survey app on the market – and it is stronger than ever. Starting with Surveys for Jira 4.0, we have introduced market now has the following new features and enhancements.
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Documentation for older versions of Surveys for Jira is available here. |
No Need for VIP Access - Send Surveys to Multiple Recipients
We're all about inclusion. Send surveys to not only single users but to
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several people or even multiple groups - whoever you want! See the detailed descriptions below for each option:
User Group - this enables you to send a survey to the selected Jira user groups. Be aware that group survey is sent once per ticket. This option This is useful if you want to survey a set group of Jira users, survey your project team in at the end of the sprint (sprint retro), survey your QA team separately, or HR department in your company for instance.
Multi User Picker CF – - this option is extremely popular with companies that want to survey multiple people, but sets of those people are dynamic and can be different for every ticket, so a multi user picker custom field is used for that.
For . For example, upon after resolving a bug you bug, you can survey all ticket participants , not just a beyond the ticket reporter, and survey participants might differ for any particular ticket. Like the previous option, note that the group survey will only be sent once per ticket.
Custom - with this option you can create any custom surveys for any specified Jira users, you and are not limited by a user group. Select multiple Jira users by entering their names or emails. Like the previous option, note that the group survey will only be sent once per ticket.
For this option For this option, you can select both internal Jira users and customers of your Service Desk support portal, that is your clients that who have created accounts in your Service Desk support portal.
Survey Dashboard + Custom Table Report
This report will show In addition to viewing your survey data on our Survey Dashboard, you can now see it as a Custom Table Report. It provides the chief metrics, and a detailed breakdown for instant insights into the support team's quality.
You’ll find the Custom Table Report useful for analyzing all aggregated survey data, and it’s searchable by filters based on various criteria. This report shows all survey related data that we you are gathering and the user will be able to , and you can select which columns (data) to display. you You can configure fields for your report directly in the Custom Table Report.
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For your convenience, we’ve created an additional setting for resetting historic survey data. You can reset report data for old surveys in case you’ve changed the configuration of your surveys, and remove historical results that skew the data of your current reports.
Test Your Surveys Without the Hassle
You can send a test survey for an actual ticket in this your project. We recommend that you create a separate test ticket for this so that actual work-related tickets are unaffected.Send -
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The Send button delivers a survey with the specified configuration on
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your ticket to the survey recipient as specified
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and doesn’t interfere with the settings for
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your survey.
Simple is Better
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We've simplified the Survey Preview setting which allows you to see your survey immediately during setup, and eliminates the hassle of switching between different sections. This is available on both Email and Form tabs.
Permissions to
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Here you can reset report data for old surveys in case you changed the configuration of your surveys and historic survey results bring confusion and wrong data to your reports.
We have moved access settings to Permissions and
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Rule Them All
Starting with version 4.0.0, we’ve moved access settings to the Permissions section. This will help you to set up the visibility of your survey feedback for this project. By default, any feedback is visible to Jira project admin role only., ratings, and report views of your project.
Permissions settings will be are applied to all surveys inside a given specified project and for this project only.
Project admin only - selected by default, project Admin role is meant here. It's not pictured on the mockup but please add this option. If this option is selected, display a notification message in the top right corner of Jira (depending on in which section it's selected):
- Survey rating will be visible to project admin only.
- Survey Feedback tab will be visible to project admin only.
- Survey reports be visible to project admin only.
Complete UI / UX
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Makeover
Starting with With version 4.0.0 we have , we’ve redesigned the user experience and simplified work with the plugin by improving a lot of settings.Most of the settings on this page are moved to more relevant placessettings to bring more functionality and UI/UX improvements across the entire app.
Thank you for coming along this journey with us! Stay tuned for more feature releases and updates, and feel free to give your feedback/suggestions here.