Overview

HelpDesk+ sends feedback requests in Slack when users' requests are completed. This is a great way to understand how you are doing in the eyes of your requestors.

• Feedback requests are enabled by default when you install HelpDesk+

• .

• You can share feedback received with your team in a Slack channel.

• Feedback results can be viewed on the account portal.

  • Result export is coming soon! Reach out to be notified when this feature arrives.

How it works

1. A request is marked as resolved.

2. The user receives a message from HelpDesk+ asking for their feedback.

3. The user can

1. optionally provide text feedback with their response.

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