1. Navigate to the channel you want to use to support users

2. Type @helpdesk.

3. Hit Enter.

4. Click

1. Add to Channel.

1. Locate the message

1. “How would you like to use HelpDesk+

1. on this channel?”

2. Click

1. Configure

1. in the Support Channel section.

1. Type /helpdesk configure.

2. Choose your ticket types

1. : choose one or more request types or all

1. from one or more service desks.

2. Click Submit.

3. Test it out by typing /helpdesk.

reminder to remind users automatically to create requests when they write to your support team.

1. Type /helpdesk configure.

2. Click the checkbox next to Auto Create.

3. Save the settings.

1. Type /helpdesk configure.

2. Choose a single request type.

3. Click the checkbox next to Auto Create.

4. Save the settings.

1. Type /helpdesk configure.

2. Click

1. Settings

1. under Advanced.

2. Click

1. Configure

1. under

1. Welcome Message

1. .

2. Add your custom message.

3. Save the settings.

1. Type /helpdesk configure.

2. Click

1. Settings

1. under Advanced.

2. Click

1. Configure

1. under

1. Quick Create

1. .

2. Choose a request type from the

1. drop-down.

2. Choose an Emoji to map to the request type.

3. Save the settings.