Overview

Using Auto Create enables the HelpDesk+ bot to create a ticket for each message posted to a

Teams channel. For example, an onboarding channel

could enable creating a ticket to perform onboarding steps for a new employee.

Prerequisites

• You can only have one auto-create option per channel.

• You cannot use

• Auto Create and Auto Response in the same channel

• Only users with agent permissions can configure the channel

• .

• You’ll need to add the Helpdesk+ bot to the team you want to configure

• .