Overview
Configuring the channels where you support users is a critical part of getting the most out of
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HelpDesk+ for Teams.
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Prerequisites
You must have agent permissions to configure a support channel.
Creating a Support
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channel in Teams
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Click
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next to the team where you want to create your channel
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Scroll down to select add channel
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Name your channel
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.
Select Add channel.
In the window that displays, enter a Channel name, Description (optional), and Choose a channel type.
Click Create. The channel is created.
Once the channel
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is created, click Start a post.
In the message field
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, enter
@helpdesk configureand
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click the configure button
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press Enter.
Click Configure.
Select Support Channel.
Configuring your Support
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channel
Here you can set the behavior of how the channel enables and assists users in requesting support and interacting with your support team. The default is set so
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tickets are manually created
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based on users' support messages
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. Users can refer to
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Once the support channel has been created via the steps above, select the channel you want to configure
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Click start a post
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type @helpdesk configure
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Creating a Support Request for the various ways users can create tickets from the support channel in Microsoft Teams.
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