...
Overview
| Excerpt |
|---|
This article explains how to install and configure HelpDesk+ for Microsoft Teams. |
|
Prerequisites
Setting up HelpDesk+ requires installing an application
...
on both Microsoft Teams and Jira
...
.
A Jira administrator needs to install and configure the Jira application.
Tip
The following guide illustrates each installation step. Click here to view an animation of all steps
Install the Microsoft Teams application
...
Click the 3 dots on the left bar in Microsoft Teams
Type "Helpdesk+"
Select the "Helpdesk+" application
Click the "add" button to install the application in to your Teams environment
Install the Helpdesk+ application
...
Setup
1. Install HelpDesk + on Microsoft Teams
Click Apps in the left sidebar in Microsoft Teams.
Type HelpDesk into the app search bar.
Click Add on the HelpDesk+ card that appears.
2. Install HelpDesk+ on Jira
Go to the https://marketplace.atlassian.com/.
...
Search for HelpDesk+.
Click
...
Try
...
Select Cloud, Server, or Data Center depending on your installation
...
it free.
Click Start free trial
...
.
...
If you are signed in to more than one Jira account, select the site to install the application
...
Again, click "Start free trial"
...
.
Once
...
installed, click
...
Manage app
...
.
Click
...
Configure.
3. Create the Application Link
...
| Info |
|---|
Pro-tip |
...
! Open multiple browser windows when configuring the Jira application link. That will help when copying values between screens |
...
. |
Click
...
Copy
...
Click the "Open link in JIRA" button
...
Paste the copied link in the text box under "Configure Application Links"
...
Click "Create new link"
...
Return to the setup screen and click "Next" under step
Save your Application Link connection
...
Click the "Save connection" button
...
to copy the URL for creating the application link.
Click Open link in Jira.
In the upper-right, click Create link.
In older versions of Jira Data center, you will need to paste the URL before you click Create link.
Paste the URL into the Application URL field and leave the selection on Direct application link (Cloud) or Atlassian Product (Data Center).
Click Continue to review the link. Leave the “I am an administrator” box checked and click Continue.
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...