Overview
Creating a Slack channel
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to discuss a specific Jira issue is a great way to keep your team in sync.
What to know:
Dedicated channels can be created from Slack or Jira.
Images, files, and, messages are automatically synced back to Jira.
You can
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turn off sync and mark messages you want to send back to Jira with an Emoji.
Link an existing channel to an issue to track all conversations that occurred with a Slash Command.
Automatically archive slack channels when issue resolution is set.
On this page:
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Creating a dedicated channel from Slack
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Click
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View
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on a Jira ticket message in Slack.
Click
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Create Discussion
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on the ticket message.
Update the
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Slack channel name (optional).
Click
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Submit
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to create your Slack channel
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.
Discuss your issue in the new Slack channel.
Creating a dedicated channel from Jira
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From a Jira ticket, click the Open Slack Discussion link in the left column.
Click
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Create Discussion
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.
Click
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Join Discussion in Slack
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.
Discuss your issue in the new Slack channel.
Auto-archive dedicated channels after issue resolution
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Once issues are resolved and transitioned to the
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'green
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' status in Jira
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, you can automatically archive a dedicated channel.
Click View on a Jira ticket message in Slack.
Click
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Create Discussion
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on the ticket message.
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Select Archive Channel when Resolution is set under
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additional options
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.
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Click Submit.
Link existing issue to a Channel
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In an existing channel, use the Slash Command
/jira-plus link issuekey-123.That channel will become auto-synced with that issue.
All channel messages
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, including files and images
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, automatically
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sync with Jira.
You can
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turn off auto-sync and use the
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📌 emoji.
You can unlink that channel with the slash command
/jira-plus unlink
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issue key-123
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.
Using dedicated channels
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Default settings
Sync Enabled - all messages (including files, images, and videos) in your Slack channel are automatically sent to Jira.
Notifications Enabled - the channel is notified when the issue is updated in Jira.
Manually
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disable sync in the channel and use Push Pin Emoji to add messages
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.
Disabling Automatic Sync by default
This is a global setting for everyone in your Slack workspace. Access to this setting may be restricted.
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Go to Settings.
Check the box
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to turn off automatic Slack channel comment synchronization.
Additional
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configuration in Jira Cloud
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The dedicated channel functionality can be
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customized for Jira Cloud users to support additional use cases. This configuration is done in our free Jira Cloud companion app.
These features are coming soon to Jira Data Center and Server.
App Configurations
The following configurations
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are set at a global or per-project level.
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Welcome message - send a message to all dedicated channels to share policies, best
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practices,
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and more.
Custom Slack channel name - use variables like issue key, project, priority, and more to create dynamic channel names.
Default to private - default to a private channel in Slack.
Auto invite users - select users to invite to the channel automatically.