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Problem
You want to assign an issue to a predefined user and/or set certain custom fields, depending on specific criteria.
For example, given a custom field Department with the possible values Production, Sales, and HR, you want to assign an issue to the Department manager at a certain time.
Solution
Create the decision table
Create a table containing the names of department managers. You can name the table dept_managers.
Department | Manager |
|---|---|
Production | john |
Sales | mark |
HR | marie |
| Tip |
|---|
It is recommended to enter the managers' usernames instead of full names so it’s simpler to assign them. |
Write the code
To assign the manager and add them to an appropriate step, enter the following SIL™ code (post functionaction).
AssignManager.sil
| Code Block |
|---|
string sqlSelect;
string[] sqlResult;
string user;
sqlSelect = "select manager from dept_managers where department = '" + Department + "'";
sqlResult = sql("myDB", sqlSelect);
user = getElement(sqlResult, 0);
if(isNotNull(user))
assignee= user;
|
This code performs the following actions:
creates a dynamic SQL named sqlSelect,
runs the SQL and saves the result in the sqlResult variable (defined as a string array),
retrieves the user from the first position of the result (index 0),
if the user is found, it assigns the issue to them.
In the example above, if the Department custom field is set, for example, to HR, the assignee is set to the user with the username marie.
Table of Contents
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