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This page is about Time to SLA for Jira On-Prem. |
The Overdue Custom Field displays breach details for completed and breached SLAs within an issue. If there is no the issue doesn't have a completed or breached SLA within an issue, then this custom field is hidden. This custom field is automatically created upon add-on installation.
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Time to SLA creates this custom field upon installation; however, you must add it to the screens where you want to see it. If you don’t know how to do that, learn here. |
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You can click on the lozange to see the details of the breached SLA as shown below.
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How to Change Overdue Custom Field Display Options
Go to SLA Fields.
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Click the cog icon in the row of a custom field in order to change its display options.
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Go to Display Options.
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The Display Options screen will appear.
Select Time Format to display.
You can see the Sample Time String as you select.
Long format: Displays the duration with day/hour/minute/second units and full localized unit labels.
Short format: Displays the duration with day/hour/minute/second units and abbreviated unit labels.
Shorter format: Displays the duration with hour/minute/second units and abbreviated unit labels.
Tick Display SLAs of Linked Issues if you want to view SLAs of linked issues within one another.
Click Save.
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