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Resynchronization
If your data seems out of date, you can manually trigger resynchronization.
Resynchronization might take
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several minutes, during which you and your team can work in read-only mode.
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Box data is stored in the App's cache. If the
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box is not opened for more than 24 hours, the cache will be automatically cleared, and a full synchronization will be triggered when you open the box.
The incremental sync considers the last updated timestamp in the task source. If changes are made that do not affect that timestamp (e.g., via direct database edit), they won't be covered with the incremental sync.
The sync is performed with a two-stage approach - it runs for each Box box but considers the last update time of individual tasks.
If the last update of a task is known to be the same in the App BigPicture and the task source, then the incremental sync doesn't run on that task.
The incremental sync excludes the same tasks that are excluded from the partial sync (e.g., from Boxes boxes that are closed, have corrupted scope, or are waiting for a full sync).
Steps
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Before you resynchronize, try to reload the page first and wait a few seconds.
To resynchronize:
Go to Data and click drop-down menu.
Click Resynchronize.
A green checkmark indicates that resynchronization is complete.
More information on Box synchronization can be found here
To learn more about box synchronization, see the Data Synchronization with Connected Tools page.