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How Should the Export/Import File Look Like? + Explanations
When to Use the Import/Export Feature
What If I Can’t Use the Atlassian Migration Program?
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More Info Request | Hi $reporterName$, I'm reviewing this issue, and I don't think we have enough information to reproduce this problem. Can you add a little more detail to this ticket? Cheers, | GLOBAL | true | |
Not Supported Browser | Hi $reporterName$, We no longer support IE 7 in $projectName$. Alternatively, you can use the Chrome browser: Best regards, | PROJECT | SSP | |
Screenshot Request | Hi $reporterName$, Can you please add some screenshots of what you're seeing? Best regards, | USER | 557058:0c7dd459-31b7-4ef1-ae6c-a4a28ead7729 | |
Customer Timeout | Hi $reporterFirstName$, We haven't received any response from you for a while, so we assume that this issue has been resolved. However, if that's not the case, feel free to reopen it, and we will respond accordingly. Cheers, | GROUP | site-admins | true |
When importing a .csv file, it’s important to include headers as the first row. If the user skips the title, the first row of data will be shown as the title.
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"name" column defines the template name as seen in the picker
"content" column defines the template content (along with dynamic variables aka macros and etc)
"scope" column defines the template scope and can take one of the following values (case sensitive!): GLOBAL, PROJECT, USER, GROUP
"scopeParam" column is used with connection to PROJECT scope (it will denote project name) or to USER scope (in that case it will denote user accountId), or to GROUP scope (in that case, it will be a newline-separated list of Jira group names)
"favourite" column defines whether the template should appear in the Favourite Bar or not
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The Import/Export feature is meant for Jira Cloud backups only! If you are migrating from Server to Cloud, we recommend moving your templates with the Atlassian Migration Program. You can learn more here.
What If I Can’t Use the Atlassian Migration Program?
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If you can’t use the Atlassian Migration Program and need to import templates from Server, note the following:
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