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In this section:

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AttributeDescription
NameEach queue has a name which is used to identify and display the queue. It is required and must be unique among the queues within the rich filter.
ColorThe selected color will be used to display the queue in Rich Filter Results gadgets.
JQL

Additional JQL query for the queue – it defines the list of issues in the queue. Optionally use an ORDER BY clause to set the default order of the issues in the queue.

Remember, the issues in the queue are already filtered by the base Jira filter, as configured in the General section of the rich filter.

Tip
Since the queue is based on JQL, it can of course be cross-project.


Views

The views used to display the issues of the queue in Rich Filter Results gadgets. By default, the queue uses all the views defined in the rich filter (the option Show all views is selected).

The list of views can be customized (by selecting the option Customize shown views). You can add, remove or reorder (by drag and drop) the views to be displayed.

Static queue

The issues displayed by static queues cannot be filtered out by quick filters in Rich Filter Controller gadgets. Use this option if the issues displayed by this queue should always be visible.

Tip

This can be useful for queues displaying issues that require immediate attention. You don't want issues in these queues to be filtered out or hidden by accident. 


Fixed-order queue

The order in which the issues are displayed by fixed-order queues in Rich Filter Results gadgets cannot be altered by clicking on column headers. Use this option if the queue should always display the issues in a specific and immutable order, as configured in the queue (i.e. with an ORDER BY clause in the JQL field).

Tip

This can be useful for support queues that agents must manage in a particular order, which should not be changed, intentionally or by accident. 


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To achieve this:Do the following:
Add a new queue

Click on the Create queue button at the top-right of the page.

Type a name and a JQL query, select a color and the views and optionally check the queue behavior options, then click on the Create button.

Tip
You can reorder your customized views list by drag and drop.

Info

You can add up to 50 queues in each rich filter.


View or edit a queue

Click on any queue to view or edit its configuration, depending on your rights. 

Reorder the queues

Hover over the vertical “grid” icon of the queue, then drag and drop the queue up or down to the new position.

Delete a queue

Click on the delete icon located at the right of the queue.



Tip

Have a look at the The Rich Filter Results Gadget documentation page to see how to display queues in dashboards.