Overview
Mapping a request type you use frequently to an Emoji makes
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creating that request type in your channel easy.
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You can create a channel based on global emoji mappings.
This configuration is at the channel level
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; different channels can have
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other configurations.
Example with Quick Create enabled
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Enabling Quick Create Emoji Mapping
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Type /helpdesk configure.
Click the Settings button under Advanced.
Click the Configure button under the Quick Create heading.
Choose a request type from the dropdown.
Choose an Emoji to map to the request type.
Save the settings.
