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The HelpDesk Plus Slack integration enhances support accessibility by allowing users to create tickets, receive automated responses, and access knowledge base articles directly within Slack, even during non-business hours.
Off-hours support is available
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only on support channels
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.
You can set off hours behavior per channel.
You can specify
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on-hours (working day) times and days.
You can specify different ticket creation
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behaviors between both on and off-hours.
You can set a default auto-responder message to display regardless of on/off hours settings.
How to configure
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Type
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/helpdesk configure
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in your support channel.
Click the configure button to access that channel's settings.
Click the settings button near
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Off Hours Support
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.
Click the checkbox to enable off-hours support.
Set your
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team's working hours, time zone, and days. Off-hours support is active outside of these times/days.
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You can add the message you want
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to send to your users.
Optional
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: configure support channel options for off-hours mode.