Overview
HelpDesk+ sends feedback requests in Slack when users' requests are completed. This is a great way to understand how you are doing in the eyes of your requestors.
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Feedback requests are enabled by default when you install HelpDesk+.
We automatically send the feedback to Jira
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for customers
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with Jira Cloud (learn why only Cloud).
You can share feedback received with your team in a Slack channel.
How it works
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A request is marked as resolved.
The user receives a message from HelpDesk+ asking for their feedback.
The user can optionally provide text feedback with their response.
Manage Settings
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Login to your account.
Navigate to the Settings section under Helpdesk+.
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ScrUpdate preferences.
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Turn on/
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or off feedback requests: Use the box
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: Send requests for feedback when issues are resolved
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.
Select a channel in Slack.
Save Settings.
